Circlecis 2022 State Of Software Delivery Reveals Team Structure, Devops Culture As Leading Indicators Of High Performing Engineering Teams


No other company in the world innovates at a higher velocity than Netflix, and this approach pays off when it comes to the quality of their service. But, what if you knew that each customer’s contract contained a standard legacy clause stating that no part of their code or data can leave your network? This piece of information, seemingly unrelated to the initiative at hand, would immediately put a restriction on tool choices and eliminate SaaS options at selection process. Because IT KPIs need to support specific objectives or initiatives originating in one of the nontechnical groups, those objectives, along with changes to them, need to be clearly communicated down to supporting groups. Although DevOps, despite common misconception, is not purely about tools, selecting the appropriate tools is an important step in building a successful DevOps organization.

  • Members of this team are sometimes called ‘DevOps Advocates’, because they help to spread awareness of DevOps practices.
  • Continuous delivery or CD is one of the essential principles of modern application building, as it continues the practice of continuous integration.
  • An engineering and IT organization that doesn’t work in silos will lead to improved ideas and productivity.
  • FemTech companies are focused on fertility, pregnancy, and maternal health, however that scenario should change in the next 5 to 10 years .
  • Although Netflix doesn’t deliberately try to be good at DevOps, thanks to their company culture, they still manage to achieve this.
  • Like Scrum, Kanban is a process designed to help teams work together more effectively.

Although the outcomes of this dedicated team can be beneficial in terms of an improved tool chain, its impact is limited. The fundamental problem of lack of early Ops involvement and collaboration in the application development lifecycle remains unchanged. Without a clear understanding of DevOps and how to properly implement it, a DevOps transformation is usually constrained to reorganizations or the latest tools.

Business groups must define the context for an organization’s strategic vision. Without it, you’re creating disjointed channels for data sharing, each with its own context. When your message is delivered in one context but received in another, it creates a set of false expectations for both parties. Without full understanding of strategic goals and without being kept in a loop when those goals shift or change, IT cannot effectively plan its support tactics and will fail to deliver value.

Integrate Automated Testing

Some elevated DesignOps teams remove the burden of creating and maintaining shared systems (e.g., design systems or research repositories) from the workload of individual designers. Such a DesignOps team might even have its own designers and developers, who work on these shared systems full time. There is at least some level of formal acknowledgement and buy-in for optimizing the design process and allowing at least one person to take on this work full time.

Crucially, the SRE team can reject software that is operationally substandard, asking the Developers to improve the code before it is put into Production. Collaboration between Dev and SRE happens around operational criteria but once the SRE team is happy with the code, they support it in Production. Within organisations that have a large gap between Dev and Ops , it can be effective to have a ‘facilitating’ DevOps team that keeps the Dev and Ops sides talking. This is a version of Type 5 but where the DevOps team exists on an ongoing basis with the specific remit of facilitating collaboration and cooperation between Dev and Ops teams. Members of this team are sometimes called ‘DevOps Advocates’, because they help to spread awareness of DevOps practices.

The company has cross-functional teams or teams siloed by technical specialty and needs to move to a structure compatible with cloud native. The company is looking for the right balance between independence and standardization for their dev teams. The Code Release Manager typically holds the Project Manager role in a DevOps model.

The DevOps Evangelist is the change agent responsible for owning and delivering change toward a DevOps culture. The DevOps Evangelist is responsible for ensuring the success and implementation of all DevOps processes and team identity. To formulate a productive DevOps strategy, a program manager has to implement the best practices that will better the interdepartmental collaboration and empower better ways for foundation provisioning, programming advancement, and testing. As team cooperation isn’t sufficiently proficient, it may take up to a month to distinguish and fix bugs or actualize and discharge minor changes. Such a long holding-up period is particularly unsafe when programming is being built and created to uphold or change basic business tasks such as Customer Relationship Management software. Strong testing ability is one of the most indispensable skills for a DevOps engineer to ensure each function does its job as intended.

devops organization structure

Ensure the underlying infrastructure and platforms can effectively support the services through capacity and availability planning, monitoring, and optimization. Platform Teams who manage the underlying platforms and infrastructure and present these as a self-service to business system teams via APIs. The team is focused on creating customer value according to the committed time, quality, and value. They are transparent on performance, progress, and impediments, with a constant and relentless push towards improvement through feedback.

Common Devops Roles And Responsibilities

Then, the CIO picks a program manager who will lead the design and implementation of the effective strategy and assign responsibilities and roles. The CIO will be put in charge of funding and personnel in the most optimum way. This person should be both the front runner of the organization and the leader for teams that are passionate about the process and the company as a whole. He or she should also determine the key values that IT can offer to the business. An evangelist needs to make sure that the product is highly available in the pre-production and production system and is being released frequently. Since the DevOps team structure calls for rethinking and advancing existing cycles and advancement tasks, there’s a pattern towards improved efficiencies.

devops organization structure

Monitoring and logging help DevOps teams track the performance of applications so they can react quickly to problems. In simple terms, DevOps is about removing the barriers between traditionally siloed teams, development and operations. Under a DevOps model, development and operations teams work together across the entire software application life cycle, from development and test through deployment to operations.

The Advantages Of Devops

To further streamline this process, Netflix developed its own container management tool called Titus that could handle their unique requirements. And they manage all this with ~70 operations engineers and 0 network ops centers. Instead, they give engineers the freedom to choose the best standard for the job if that means the code is optimized and the users get a better experience.

devops organization structure

As an example of how technology fits into an organization’s strategy, let’s consider a modern media company whose goal is to obtain the industry leadership in production and distribution of quality digital content. Although the business would not exist without technology, the company’s business objective is devops organization structure not software development; it is the production and delivery of its media content. In this scenario, technology is an enabler of business, and the organizational structure should reflect that. Here, DesignOps and design are distinct teams, but have structures and goals that align with and support each other.

Transparency allows IT operations and developers to know where projects are in the pipeline so they can better understand the needs of their counterparts. Combined with improved collaboration, visibility helps teams quickly act on what they see. Through heightened collaboration and transparency, your DevOps team can act as everything from product development to operations. Tightening feedback loops and improving communication between IT and developers will help you quickly build observable systems that drive real customer value. The Experience Assurance Expert is along the lines of quality assurance, but it is largely tied to the customer experience and its simplicity in terms of use.

Specialized Structure In Practice

There is not a “silver bullet” approach, but there are certain operational models that you can consider. But even in organizations that lack a formalized DesignOps practice and roles, there are still people identifying and attempting to solve operational challenges related to the design team and its processes. Likely, even without labeling it as such, there are senior-level designers, leads, and managers doing DesignOps-type of work alongside their other formally recognized job responsibilities. DevOps is fundamentally changing how development and operations are done today.

From a technology perspective, it’s a disaster that pushes the system over the projected capacity, causing a poor user experience and forcing the entire team into firefighting mode in order to accommodate the traffic spike. Such issues can be avoided with adequate advance notice, allowing some time to prepare to scale with the surge. When sharing information between groups, err on the side of more information being better. To reiterate, not all decisions need to be decentralized, but understanding the scope and impact of decisions can help you to determine which groups need to be involved. As part of organizational transformation, you need to establish the guidelines for decision making and educate and empower the involved groups. Those guidelines should define individual responsibilities and communication channels for each group.

Best Practices For A Successful Devops Implementation

All this allows devs to check for updates more thoroughly and identify possible problems in advance. Unlike legacy on-premise solutions, the cloud environment makes it easy and cost-effective to automate the creation and replication of multiple test environments. Nowadays, you will likely fail without automating your infrastructure, as apps can be deployed into production bazillion times per week. Also, infrastructure is nimble and can be provisioned or de-provisioned in response to load.

Use these questions as a preliminary guide and adjust your strategy to best reflect your organizational model and culture. With dedicated team members working full time on centralized tools and programs, these initiatives are given adequate attention to be truly useful and accessible and designers can focus on design work, unhindered by dual responsibilities. However, the DesignOps team must remain diligent about gathering and acting on design-team feedback, or it risks the contempt of teams who feel like irrelevant or useless processes and tools are being forced upon them from the top down. In addition, with dedicated DesignOps support, individual teams’ needs and feedback are more likely to be understood and considered. Dispersed teams are more likely to share knowledge and have consistent processes if the DesignOps roles have a sound structure in place for creating alignment.

Of course, there are variations on the themes outlined here; the topologies and types are meant as a reference guide or heuristic for assessing which patterns might be appropriate. In reality, a combination of more than one pattern, or one pattern transforming into another, will often be the best approach. The book goes significantly beyond the DevOps Topologies material to cover team interaction patterns, Conway’s Law, cognitive load, and dynamic organization evolution.

Customer Support

Organizations may also use a microservices architecture to make their applications more flexible and enable quicker innovation. Typically, each service is paired with a small, agile team who takes ownership of the service. Achieving high performance and product maturity are only possible with code that is well-tested in the cloud, and that means your pipelines will take longer https://globalcloudteam.com/ to complete. The three most elite open source projects on CircleCI have durations between 10 and 11 minutes. Teams that prioritize test-driven development can confidently rely on their tooling during market swings, seasonal fluctuations, and times of uncertainty . Build-Run teams are not DevOps teams in the traditional sense that devs and operations people sit together.

Once you have established strategic Key Performance Indicators and defined measurable organizational success criteria, it’s time to coordinate individual responsibilities to support the effort. For that, you need to make a decision on how to position technology groups to best enable business outcomes. Every organization has its own optimal path to delivery of its goods and services; your challenge is to understand it and inject or adopt technology to support it. Other popular tools for this phase include Kubernetes, Terraform, Chef, Ansible, and Puppet. Without a DevOps approach, there are often problems between releasing new features and stability. In a DevOps environment, on the contrary, the entire team is responsible for delivering both new features and stability.

Each team has its unique needs, that is why it is better to analyze different models. This team structure, popularized by Google, is where a development team hands off a product to the Site Reliability Engineering team, who actually runs the software. In this model, development teams provide logs and other artifacts to the SRE team to prove their software meets a sufficient standard for support from the SRE team.


Leave a Reply

Your email address will not be published. Required fields are marked *